Everything you need to know about your order, from shipping and returns to answers to frequently asked questions. We’re here to make your North Shore Collective experience seamless from purchase to delivery.

Frequently asked questions

Because each piece is thoughtfully handcrafted, processing times vary depending on the piece you select.

Ready to Ship pieces are prepared and shipped within 5–7 business days.

Made to Order pieces are created specifically for you and typically ship within 2 weeks.

Custom Designs require additional time depending on the scope and quantity of the order. Single custom pieces may take less time, while larger orders can take up to 4 weeks.

During the holiday season and other periods of high demand, processing times may be extended. Any seasonal processing updates will be communicated at the time of purchase.

Yes. Every shell used by North Shore Collective is a natural shell, never a manufactured or molded replica.

Many of our clam and oyster shells are thoughtfully gathered from beaches along Long Island's North Shore, while others are responsibly sourced from other locations. All shells are ethically and legally sourced and carefully selected for their natural shape and character.

Because each shell is naturally unique, variations in size, shape, texture, color, markings, and other natural characteristics are to be expected. These subtle differences are part of what makes each piece individual—and one of the things we love most about working with natural shells.

Each piece is individually handcrafted, so no two will look exactly alike. The shell itself may vary naturally in shape, size, texture, and markings, while the artwork and overall design will remain consistent with the collection.

Because each piece is finished by hand, you may also notice subtle variations in brushwork and detail. Colors can appear slightly different depending on the individual shell and the screen or device used to view the photograph.

For collections where natural variation or individual artwork is part of the design, your piece may have its own unique character while remaining true to the style shown.

We believe these subtle differences are part of what makes a handcrafted piece special—not imperfections, but the character of something made by hand.

Each piece is carefully packaged with both protection and presentation in mind. Your order arrives in an ivory gift box, nestled in crinkle paper and thoughtfully prepared for gifting or keeping.

Each piece is individually protected in bubble wrap and then wrapped in tissue paper to help ensure it arrives safely and beautifully presented.

Every order also includes a care card with guidance for enjoying and preserving your piece, along with a branded North Shore Collective card.

Thoughtfully packaged from our hands to yours, every order is ready to gift—or enjoy for yourself.

Absolutely. Orders can be shipped directly to the recipient and arrive in our signature gift-ready packaging. Pricing or invoices are never included in the package.

A personalized gift message can also be added to your order for an additional charge. Whether you choose to include your name or send a gift anonymously is entirely up to you.

A thoughtful piece, beautifully presented and ready to give.

Our pieces are designed to be enjoyed and displayed with care. To keep your piece looking its best, dust gently with a soft, dry cloth as needed.

Please never submerge or soak your piece in water and do not place it in the dishwasher. Avoid prolonged exposure to direct sunlight or high heat, as these may affect the finish over time.

We also recommend keeping your piece away from alcohol, abrasive cleaners, and household chemicals.

Our pieces are intended primarily for decorative use and for holding dry items such as jewelry, keepsakes, and small treasures. Coasters are designed to accommodate normal condensation from cold beverages.

With a little care, your piece can be enjoyed for years to come.

Yes. We offer custom designs for those looking to create something especially personal or meaningful. Custom pieces can be created for gifts, celebrations, events, and special occasions, with options to incorporate a meaningful image, place, or design concept.

Each custom piece is thoughtfully created to order. Single-piece custom orders typically take approximately 7 business days, while larger custom orders may take up to 4 weeks, depending on the quantity and scope of the project.

To begin a custom project, visit our Custom Designs page and submit an inquiry with your ideas. We'll review your request and connect with you about the possibilities, design details, and timeline before your piece is created.

Shipping & Returns

We currently ship throughout the United States, including Alaska and Hawaii. Orders are shipped using a combination of trusted carriers, selected based on the most appropriate and cost-effective option for your order.

Standard and expedited shipping options are available at checkout, with delivery times and rates calculated based on your destination and the shipping method selected.

Orders of $75 or more qualify for complimentary standard shipping.

We also ship to PO Boxes.

Please note that wine bottles are available for local delivery or pickup only and cannot be shipped.

Standard shipping is a flat $8.95, while expedited shipping is available for a flat $14.95.

Orders with a merchandise subtotal of $75 or more after discounts and before tax qualify for complimentary standard shipping.

Expedited shipping is available for an additional flat rate of $14.95.

We take great care in packaging each piece, but if your order arrives damaged, please contact us within 72 hours of delivery so we can make it right.

Please include photos of the damaged piece, its packaging, and the shipping box, including any visible damage. This helps us document the issue and determine the best resolution.

Depending on the circumstances and availability, we will offer a replacement or refund. If the original piece is no longer available, we'll work with you to select another piece or arrange a refund.

We're committed to making sure your order arrives safely and that you're happy with your purchase.

We want you to feel confident in your purchase. Eligible non-custom pieces may be returned within 7 days of delivery for a refund.

Returned pieces must be unused and in their original condition. Customers are responsible for return shipping, and original shipping charges are non-refundable. Refunds will be issued once the returned piece has been received and inspected.

Because they are created specifically for you, Custom Designs and personalized pieces are final sale and are not eligible for return or exchange.

We do not offer exchanges. If you'd like a different piece, you're welcome to place a new order.

If your order arrives damaged or there is an issue with your purchase, please refer to our Damaged Orders policy rather than initiating a standard return.