Refund policy

We want you to feel confident in your purchase. Eligible non-custom pieces may be returned within 7 days of delivery for a refund.

Returned pieces must be unused and in their original condition. Customers are responsible for return shipping, and original shipping charges are non-refundable. Refunds will be issued once the returned piece has been received and inspected.

Because they are created specifically for you, Custom Designs and personalized pieces are final sale and are not eligible for return or exchange.

We do not offer exchanges. If you'd like a different piece, you're welcome to place a new order.

If your order arrives damaged or there is an issue with your purchase, please refer to our Damaged Orders policy rather than initiating a standard return.

To start a return, you can contact us at shopnorthshorecollective@gmail.com. Please note that returns will need to be sent to the following address: P.O. Box 601, Shoreham, NY 11786

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at shopnorthshorecollective@gmail.com.